60-Day Money-Back Guarantee
Try the SMART SLEEVE for 60 days — completely risk-free.
If you're not absolutely satisfied, we'll refund your money. No questions asked.
Learn MoreFREQUENTLY ASKED QUESTIONS
Clear answers to common questions. Still unsure? Scroll down and drop us a message — we're happy to help.
HOW CAN WE HELP YOU?
ORDERS & TRACKING
Where is my order?+
You received a tracking number in your shipping confirmation. Use it to follow your parcel. Note for international orders (outside Germany): the tracking link often updates once the parcel reaches the destination country and the local carrier takes over—from then on you’ll see daily updates. If you think something went wrong, email contact@eidoslondon.com with your order number.
SHIPPING & DELIVERY
Do you ship internationally?+
Yes, we ship worldwide. Free shipping from £49. We ship from UK and process within 1 business day.
Delivery Times:
- UK: 1–4 business days
How long does shipping take?+
We ship from UK. The exact estimate appears at checkout. You’ll receive tracking once shipped.
How much is shipping?+
Free UK from £49.
Where do you ship from?+
Orders are fulfilled from UK.
Will I pay customs or import fees?+
EU: Normally no additional duties.
Outside the EU: Usually no extra duties, but in rare cases local authorities may charge customs/VAT — if that happens, these costs are the customer’s responsibility.
RETURNS & EXCHANGES
Can I return my SMART SLEEVE?+
Yes. We offer a 60-day money-back guarantee. Try it at home, in the office or on the go.
How do I start a return?+
Email contact@eidoslondon.com with your order number to request authorization.
When will I get my refund?+
Once your return arrives at our warehouse and passes inspection, we refund to your original payment method within 5 business days.
How does the money-back guarantee work?+
Test the SMART SLEEVE® for 60 days. If you’re not convinced, email contact@eidoslondon.com for return instructions.
ALL ABOUT SMART SLEEVE
Does SMART SLEEVE work with all laptops?+
Two sizes fit most devices: 13–14" and 15–16" (incl. Apple MacBook, Lenovo, Dell, HP). Check our size guide for exact fit. Oversized gaming laptops above 16" may not fit.
Will it really improve my posture?+
Yes—94% of users report better posture and less wrist strain within one week; 92% feel less tension in neck/shoulders. Designed with input from physiotherapists. (Independent 4‑week customer survey.)
Can I use it on soft surfaces like a bed or couch?+
Yes—also stable on soft surfaces. The TriFold base supports up to 27 kg. On very soft surfaces any stand can sink a little; for long typing sessions, a firm surface is more ergonomic.
Is it just a stand, or also a sleeve?+
It’s both: a protective sleeve with soft velvet lining that converts into a stand with an integrated wrist rest.
Will it wear out over time?+
The upgraded PU (vegan) leather is scratch‑ and water‑resistant and up to 30% more durable than previous versions. Normal signs of use can occur; wipe clean to keep it looking fresh.
What’s included?+
SMART SLEEVE®, a matching tech pouch, plus two magnetic cable organizers.
How does it protect my laptop?+
YSoft padded velvet lining inside; outside durable, water‑repellent, scratch‑resistant PU leather with an additional reinforcement layer—for protection from scratches, spills and minor bumps.
What materials is it made of?+
Premium PU (vegan) leather exterior, reinforced TriFold core, and soft velvet lining.
Is the SMART SLEEVE sustainable?+
We use animal‑free (vegan) materials and design for long‑term use, replacing multiple accessories (sleeve, stand, wrist pad, tech pouch) with one compact product. Packaging is kept minimal. We continuously improve and share updates on materials & sourcing.
How do I clean it?+
Wipe with a damp cloth; avoid harsh chemicals and abrasives.
Is it suitable for travel?+
Yes—ultra‑slim and lightweight (~1 lb / ~450 g), fits easily into any bag. At airport security, follow local instructions (you may be asked to remove the laptop).
How exactly does it work?+
Open the sleeve, fold out the TriFold structure and place your laptop on top. The integrated wrist rest supports neutral wrist posture while typing.
Why is it more expensive than a simple sleeve?+
It replaces four products (sleeve, stand, wrist pad, tech pouch) and uses premium materials with reinforced magnets—built to last. Used daily, that’s ~€0.19/day in the first year.
What’s the ideal viewing angle?+
Aim for the top of your screen at or slightly below eye level. Keep elbows ~90° and wrists neutral. Adjust chair/desk height or use an external keyboard for long sessions.
Can I type directly while it’s elevated?+
Yes. The integrated wrist rest is designed for comfortable on‑device typing. For marathon sessions, many users still prefer an external keyboard.
60-Day Money-Back Guarantee
Try the SMART SLEEVE for 60 days — completely risk-free.
If you're not absolutely satisfied, we'll refund your money. No questions asked.
Learn More