FREQUENTLY ASKED QUESTIONS

Clear answers to common questions. Still unsure? Scroll down and drop us a message — we're happy to help.

RETURNS

Not the right fit? No worries. You can return your SMART SLEEVE within 60 days — no questions asked.

SAFE PAYMENTS

Your payment is secured with end-to-end encryption and trusted providers like PayPal, Apple Pay, and Stripe.

WHY SMART SLEEVE?

SMART SLEEVE blends function, comfort, and design — all in one fold.

HOW CAN WE HELP YOU?

ORDERS & TRACKING

Where is my order?+

You received a tracking number in your shipping confirmation. Use it to follow your parcel. Note for international orders (outside Austria): the tracking link often updates once the parcel reaches the destination country and the local carrier takes over—from then on you’ll see daily updates. If you think something went wrong, email contact@eidoslondon.com with your order number.

SHIPPING & DELIVERY

Do you ship internationally?+

Yes, we ship worldwide. Free shipping from £49. We ship from UK and process within 1 business day.

Delivery Times:

  • UK: 1–4 business days
How long does shipping take?+

We ship from UK. The exact estimate appears at checkout. You’ll receive tracking once shipped.

How much is shipping?+

Free UK from £49.

Where do you ship from?+

Orders are fulfilled from UK.

Will I pay customs or import fees?+

EU: Normally no additional duties.

Outside the EU: Usually no extra duties, but in rare cases local authorities may charge customs/VAT — if that happens, these costs are the customer’s responsibility.

RETURNS & EXCHANGES

Can I return my SMART SLEEVE?+

Yes. We offer a 60-day money-back guarantee. Try it at home, in the office or on the go.

How do I start a return?+

Email contact@eidoslondon.com with your order number to request authorization.

When will I get my refund?+

Once your return arrives at our warehouse and passes inspection, we refund to your original payment method within 5 business days.

How does the money-back guarantee work?+

Test the SMART SLEEVE® for 60 days. If you’re not convinced, email contact@eidoslondon.com for return instructions.